F.A.Q.

General

WILL I BE ABLE TO TRACK MY BAG OR ITEM ONLINE?

You can see the last known tagged location of your item but there is no real time tracking option. Someone will have to find your bag and contact you for it to be found.

DO I HAVE TO PAY FOR THE APP?

No, the app is completely free, you will however need a tag which you can buy in our shop to activate it. But after that there are no hidden costs.

DO I HAVE TO PAY A SUBSCRIPTION FEE FOR MY ACCOUNT?

No, once you’ve purchased a tag from our shop that’s it. All our other services are completely free.

DOES THE TAG CONTAIN ANY PERSONAL INFORMATION?

No! You don’t need to leave any personal information on your item to be able to retrieve it after it’s lost.

HOW WILL THE FINDER OF MY BAG CONTACT ME?

After someone finds your item they will be redirected to an online contact form. Here you can leave a personal message for the finder and offer a reward for instance. After the finder fills in the contact form you will get a message that your bag is found and at what location. You can then contact the finder and arrange for a way to retrieve your bag.

DO I NEED TO HAVE MY TAG WITH ME TO RECORD MY LOCATION?

While the use of your tag will make it easier to record your location it is not required. You can open the app and record your location there as well. By using your tag you will essentially use a ‘shortcut’ to record your location. This means sharing and recording your location will take mere seconds.

CAN ANYONE SEE MY TRAVEL LOG?

You can set a privacy option for your travel logs and decide if it’s only visible for yourself, everyone, or only for specific people you allow.

This option is currently in Beta

CAN I EDIT MY TRAVEL LOG WHEN I AM NOT AT THE RECORDED LOCATION ANYMORE?

Yes! You can edit all information afterwards, change pictures, add descriptions and even add locations you forgot to tag while on the road.

This option is currently in Beta

Technical

DO I NEED TO BE ONLINE TO RECORD MY LOCATION?

No, you can record your location while you don’t have a connection. You will however need to synchronize your tagged locations on a later time when you have a data connection again.

DOES THE FINDER OF MY ITEM NEED TO HAVE THE APP INSTALLED?

No, they will be redirected to a contact page on our website through which they can contact you.

DOES THE TAG TRACK MY LOCATION?

You decide if you want to share a location. If you don’t actively record your location yourself, no one will know where you are.

WHICH PLATFORMS ARE SUPPORTED?

All Android and iPhone phones are supported, we are working on windows phone and blackberry support.

DOES THE TAG NEED A BATTERY?

No, the tag has it’s information stored on the chip itself and all your phone (or tablet) needs to do is retrieve that information. So no batteries are involved.

WHAT IS A NFC TAG?

NFC stands for Near Field communication, it’s a wireless technology to easily share information between two objects when they are near each other (usually a couple of centimeters). The technology has been present within most android phones for a while now and Apple has just announced support for this technology in their new iPhones as well. Older iPhones are supported through the use of our QR code.